365abc Privacy
Policy

1. Who We Are and How to Contact Us

365abc operates the online casino and sports betting platform accessible at 365abc.pro, providing gambling services to adult players across Bangladesh. We are the data controller in respect of all personal data collected through the platform. This means we determine the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection team directly:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the 365abc platform. Average response time under 3 minutes.

We are committed to responding to all data-related enquiries within 30 calendar days of receipt. Complex requests may require additional time; in such cases, we will notify you of the extended timeline within the initial 30-day period.

2. Personal Data We Collect

365abc collects personal data from you through several channels, including directly when you register an account, make deposits or withdrawals, contact our support team, or participate in promotional offers. We also collect certain data automatically when you use the platform. The categories of personal data we collect are as follows:

Identity and Contact Data

• Full legal name, date of birth, and gender
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and postal code
• Mobile phone number and email address
• Government-issued identification documents (National ID card, passport, or driving licence) where required for age and identity verification

Financial and Payment Data

• Mobile wallet account numbers associated with bKash, Nagad, Rocket, or Upay transactions
• Bank account details for players using Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported banking channels
• Transaction history, including deposit amounts, withdrawal requests, and bonus activity, all denominated in Bangladeshi Taka (৳)
• Payment card details where Visa or Mastercard is used; full card numbers are never stored by 365abc — card data is processed exclusively by our PCI-DSS-compliant payment partners

Technical and Usage Data

• IP address, device type, operating system, and browser type
• Geolocation data at the city or region level, derived from your IP address
• Session duration, pages visited, games played, bets placed, and interaction logs
• Cookies and similar tracking technologies (see Section 7 for full cookie details)

Communications Data

• Content of live chat conversations and support ticket exchanges with our customer service team
• Responses to surveys, promotions, or feedback requests you choose to participate in
• Email and SMS communication records relating to account management or promotional offers

3. How We Use Your Personal Data

365abc processes your personal data only for specific, lawful purposes. We do not sell your personal data to third parties. The primary purposes for which we use your data are set out below, together with the legal basis for each processing activity:

Where we rely on consent as the legal basis for processing (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, update your communication preferences within your Account settings or contact our support team.

Where we rely on legitimate interest, we have assessed that our interests are not overridden by your rights and freedoms. You may object to legitimate-interest processing at any time by contacting us; we will assess your objection and respond within 30 days.

4. Sharing Your Personal Data

365abc does not sell, rent, or trade your personal data with third parties for their own commercial purposes. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: We share transaction data with bKash, Nagad, Rocket, Upay, and our banking and card-processing partners solely to facilitate deposits and withdrawals. These partners process data under their own privacy policies and applicable financial regulations.
• Game Technology Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and wagering data for the purposes of delivering their games, calculating outcomes, and verifying RTP compliance. No payment or identity data is shared with game providers beyond what is technically necessary.
• Identity Verification Partners: Where required, we may share identity document data with specialist KYC (Know Your Customer) and AML (Anti-Money Laundering) verification service providers to fulfil our legal obligations.
• Analytics and Platform Security Providers: Aggregated, anonymised usage data may be shared with analytics partners to help us improve platform performance. No individually identifiable data is included in such transfers.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so. We will notify you of such disclosures where permitted by law.

All third-party service providers engaged by 365abc are required to implement appropriate technical and organisational security measures and are contractually prohibited from using your personal data for any purpose other than the specific service they provide to us.

5. International Data Transfers

Some of our service providers and technology partners operate servers located outside Bangladesh. Where your personal data is transferred internationally, 365abc ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections afforded under this Privacy Policy. These safeguards may include contractual data protection clauses, standard contractual terms, or processing by providers who are subject to recognised data protection frameworks.

If you would like further information about the specific safeguards applicable to any particular international transfer of your data, please contact our Data Protection team at [email protected].

6. Data Retention

365abc retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account data: Retained for the duration of the Account relationship plus a minimum of 5 years following Account closure, to satisfy financial record-keeping and AML compliance obligations.
• Transaction records: Retained for a minimum of 7 years from the date of each transaction in line with financial reporting requirements.
• Identity verification documents: Retained for the period required by applicable AML regulations, typically 5 years following the end of the customer relationship.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable additional period for compliance record-keeping.
• Support communications: Retained for up to 3 years following the closure of the relevant support ticket, unless the matter relates to an ongoing dispute or legal proceeding.
• Responsible gaming records: Self-exclusion and cooling-off records are retained for a minimum of 5 years to prevent circumvention of exclusion periods.

When retention periods expire, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

7. Cookies and Tracking Technologies

365abc uses cookies and similar technologies on the platform to ensure it functions correctly, to remember your preferences, to analyse usage patterns, and to deliver relevant promotional content. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to operate. These include session management cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and session continuity across page navigations.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the platform, which games are most popular, and where technical issues occur. This data is used solely to improve platform performance.
• Marketing Cookies: Used to deliver promotional content that is relevant to your interests and to measure the effectiveness of our marketing campaigns. These are only activated where you have provided consent.

You may manage your cookie preferences through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the 365abc platform. Strictly necessary cookies cannot be disabled via browser settings as they are integral to core platform operation.

8. Security of Your Personal Data

365abc takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL (Secure Socket Layer) encryption across all data transmissions between your device and the 365abc platform
• Encrypted storage of sensitive account and payment data at rest using industry-standard encryption protocols
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function
• Regular internal security assessments and vulnerability testing
• Two-factor authentication (2FA) options available to all registered players for enhanced Account security

While 365abc implements robust security measures, no system can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable notification requirements.

9. Minors and Age Restriction

The 365abc platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 has provided personal data to us, please notify our support team immediately at [email protected] so that we may take appropriate action, including deletion of the relevant data and closure of any associated Account.

As part of our commitment to responsible gaming, 365abc applies age verification checks during the registration process and reserves the right to request supporting documentation at any time to confirm that all players meet the 21+ requirement.

10. Changes to This Privacy Policy

365abc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players by email to the address on file and by displaying a prominent notice on the platform upon next login.

The "Last Updated" date at the top of this page indicates when the most recent revision was published. Your continued use of the 365abc platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed of how we protect your personal data.

If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact our support team to request Account closure. Real Money Funds held at the time of Account closure will be returned to you via your verified withdrawal method, subject to applicable verification requirements.